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Frequently Asked Questions
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General3 questions
Shipment & Booking3 questions
Packaging & Weight3 questions
Tracking & Support2 questions
Customs & Duties3 questions
Delivery Issues3 questions
Payments & Billing2 questions
Value-Added Services3 questions
Submit your Claim
When to Submit a Claim
Damaged Package
Items arrived damaged or broken
Lost Package
Package not delivered or missing
Delivery Delay
Guaranteed delivery time not met
All Systems Operational
All services running normally
Average Response Time
2 hours for email support
Customer Satisfaction
98% satisfaction rate